About this lesson
Coaching with Feedback
Black Belts should be providing positive and negative feedback on a regular basis to the Green Belt and Yellow Belt individuals that they work with. This could be done in both formal and informal settings. Effective feedback will build trust within the team.
When to use
Feedback should be timely. When someone has done something well the feedback should be immediate and public. When someone requires negative feedback, it should also be immediate, but provided in private.
Giving and receiving feedback can be emotionally stressful for both parties. Some principles to help are to be timely and focused, then will make it more natural. If possible, provide some positive along with any negative feedback. And always provide suggestions for improvement. For those receiving feedback, try to put them at ease, help them to understand the substance of what is being said and that it is not about them personally but rather it is about the team performance and the ability to achieve the goals.
Positive feedback should be timely and appropriate for the action being recognized. When possible, do the feedback in public. Have facts or illustrations that support the praise. If you can, personalize the feedback – but don’t make it about you, make it about the person and their actions.
Negative feedback should be timely and appropriate for the action. This feedback should be conducted in private. Be prepared with specific examples or illustrations of the problem and recommendations for improvement. Don’t be obscure and leaving them guessing what they need to do differently.
Trust is a confident reliance on the positive intent, ability, and character of an individual or group to help someone achieve their goal. Effective feedback will demonstrate that positive intent. When building trust, an individual will be asking themselves some form of the following questions. Feedback session can provide a positive answer to each question:
- Am I comfortable interacting with you?
- Do you have positive intent? Is your intent to help me, or to use me to help yourself?
- Do you understand my point of view?
- Do you add value to me? Do your actions help me to achieve my goals and priorities?
- Do you act with integrity? Can I rely on you to do what you say you will do, when you say you will do it? Can I always believe what you tell me?
Hints & tips
- Feedback is a regular part of coaching. You need to become comfortable providing both positive and negative feedback.
- Combining both positive and negative feedback is much more effective that only providing one type of feedback.
- Effective feedback sessions can lead to a virtuous cycle with the Green Belts you are coaching and ineffective or or no feedback will create a vicious cycle of interations.
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