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1. Which of these are classified as Cost of Poor Quality (COPQ)?
Inspection and Error proofing
Rework and Warranties
Capitalization and Amortization
2. What are the units of COPQ?
% of performance improvement year over year
Money or currency
Yield rate or defect rate
3. What does the “hidden factory” refer to?
The business practices and processes that are not made know to customers or regulatory agencies because of their proprietary nature. They are the company’s “secret sauce”
The processes and procedures in the business that are used to resolve quality problems. They are major elements in the COPQ
The uncompensated overtime and business activities by employees when at home or outside of the business operation. In particular, these are activities that are solving problems
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