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1. In which phase of a Lean Six Sigma project should the Lean Six Sigma project team write the problem statement?
None – The problem statement is given to the team by the stakeholders when the team is formed
2. Should a problem statement for a Lean Six Sigma project include the root cause or causes?
No - never
If the cause or causes are obvious from the initial data it is acceptable to include them
Yes - always
3. What questions will a Lean Six Sigma project problem statement normally answer?
What? When? Where? Who? As they apply to the root cause(s) of the problem
Why? Five times
What? When? Where? Who? As they apply to the problem impact
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