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1. Which set represents three of the six M’s that are used for developing problem statements?
Motion, Materials, Management
Mapping, Marking, Mistakes
Manpower, Methods, Mother Nature
2. When using the “Why?” technique for developing a problem statement, how many times should you ask Why?
As many times as it takes to get from symptom to root cause(s)
Once for each stakeholder
3. What type of problem characteristics is the Is / Is Not technique well suited for analyzing?
Inconsistent or intermittent problems
External customer-facing problems
Problems with the development of new products or systems
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