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1. What is the purpose of the response plan within the process control plan?
Provide contact information for emergency responders in case of an emergency
Guidance on how to respond to process parameters that are out of control or degrading
Description of how the process should respond to different sets of inputs
2. When determining what type of response to use in the response plan of the control plan, what are some of the factors to consider?
The staffing available at the Help Desk and the bandwidth of the communication system
Characteristics of the process and nature of the out-of-control condition
Skill set of the process operators and knowledge or the process subject matter experts
3. What type of information should be included in a response plan?
Actions to be taken with the process customers and within the process based upon the nature of the out-of-control condition
The method for collecting and recording the out-of-control data
The answer to the five Why? questions and the six M categories
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