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1. What are the Critical to Quality (CTQ) attributes of a Lean Six Sigma project?
The tolerances on the solution created in the Improve phase
A list of the customer needs
The Quality Assurance procedures that govern inspection, test, and audit
2. What question do we ask about product or process functions that help us to create CTQs?
When did that happen?
What does that mean?
Who told you that?
3. What types of CTQs are externally facing?
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