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1. What does the acronym SIPOC stand for?
Stakeholder, Initiative, Product, Opportunity, Customer
Start, Inspect, Plan, Organize, Complete
Supplier, Input, Process, Output, Customer
2. How is this symbol used in process mapping?
It is an internal activity symbol
It is a resource constraint symbol
It is a termination symbol – either start or stop
3. When describing process steps for a process map, what attribute of the steps do you want to ensure is included?
The reference to the procedure describing what occurs
The action that occurs
The location where it occurs
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