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1. What are the main purposes or components of a business letter?
A request for information; recognition of an achievement; an apology for a mistake; etc.
A form of communication employing a formal tone to contact strangers about impersonal, every day issues.
A quick way to touch base after a meeting; drastic changes happening in a region.
2. In general terms, what are useful guidelines for how to structure a business letter?
Give as much detail as possible – that’s why the letter format is chosen in the first place.
Make sure the letter opens with any specific actions suggested or required.
Use company letterhead and recommended templates.
3. Which of these is an example of appropriate style and formatting in a business letter?
Begin the greeting with “Dear ____:”.
Align the letter on the left margin, single space, and indent or tab 5 spaces at the start of each new paragraph.
Notes regarding any CC: name, enclosure, etc. should be at the top of the page.
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