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1. Which of these are examples of the main purposes of daily written interoffice communication?
Private voicing of job complaints and other short, personal email messages.
Expressing a range of thoughts and ideas with co-workers at various levels.
Delivering clear information; sharing news and providing instructions.
2. What are useful guidelines for the appropriate tone and audience of interoffice correspondence?
Always use a formal business tone to ensure you never offend any internal audience.
Tone is relative to the purpose, and depends on the audience of the correspondence, including the relationship between the sender and recipient.
Audiences will vary but tone should stay the same.
3. Which of these are examples of interoffice correspondence used regularly in many companies?
Departmental documentation; job applications; sales letters.
Most companies use interoffice correspondence very infrequently.
Administrative messages; interoffice memorandums; public announcements.
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