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1. Which of these are examples of the main purposes of daily written interoffice communication?
Expressing a range of thoughts and ideas with co-workers at various levels.
Private voicing of job complaints and other short, personal email messages.
Delivering clear information; sharing news and providing instructions.
2. What are useful guidelines for the appropriate tone and audience of interoffice correspondence?
Audiences will vary but tone should stay the same.
Always use a formal business tone to ensure you never offend any internal audience.
Tone is relative to the purpose, and depends on the audience of the correspondence, including the relationship between the sender and recipient.
3. Which of these are examples of interoffice correspondence used regularly in many companies?
Most companies use interoffice correspondence very infrequently.
Administrative messages; interoffice memorandums; public announcements.
Departmental documentation; job applications; sales letters.
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