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1. What are the main purposes of notes, messages and memos?
Public posting of announcements, customer complaints and praise.
Brief notices in message form; team communications document.
Maps to private parties after work.
2. What are useful guidelines for content when crafting a task-oriented document at the team level?
Express thoughts and share ideas about tasks.
Deliver clear information and/or share news with the team.
3. When would you share a personal message or note in business?
You would only send a personal message if it contained bad news, such as being let go or the company closing.
When you have a close relationship with the recipient and something sensitive to communicate.
When you have a business relationship with the recipient and something private (yet professional) to communicate.
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