We evaluate the importance of business writing and what will be covered in this course.
Video time: 02m 25s
Video time: 05m 19s
Video time: 04m 36s
Video time: 06m 20s
Video time: 03m 31s
Why are grammar and spelling (still) important, especially in business communication? How can punctuation change meaning?
Video time: 08m 22s
Video time: 04m 49s
We'll take a look at common email applications in business and their features.
Video time: 04m 13s
We'll discuss standard email structure - what to say, how to end your message - as well as using personal vs business accounts, and why it matters.
Video time: 04m 00s
We'll cover email best practices: who to CC/BCC, when to forward, when to email, and when not to email.
Video time: 03m 12s
We'll examine best practices for message design and how much to include, especially in electronic formats. We'll also discuss how best to use images, links, attachments, and how to make your message stand out.
Video time: 03m 05s
We'll talk about the differences and how to write for platforms like Slack, Basecamp, and other online collaborative environments.
Video time: 03m 14s
Video time: 03m 38s
Video time: 03m 02s
What should you consider when commending employees for outstanding performance? We discuss the best practices and how to structure an official letter.
Video time: 04m 17s
Turn negative into positive by giving meaningful and effective written feedback on poor employee performance.
Video time: 02m 47s
When is it better to write a report instead of a letter, and how do they differ?
What should you consider when preparing simple, information-only reports?
Video time: 03m 06s
Preparing a formal business report doesn't have to be nerve-racking. Follow these guidelines and you're covered.
Video time: 06m 44s
We examine best practices when communicating general information to someone outside the organization when you are seen as a representative of the organization.
Video time: 03m 10s
How should you respond to written neutral requests from customers?
Video time: 04m 53s
How should you respond to complaints and commendations from someone who used your service?
Video time: 04m 05s
What approach should you take when you have trouble collecting from customers?
When "cold" contacting someone via email or social media, how do we convey a positive image and increase our chances of getting the business?
Video time: 04m 58s
Video time: 03m 54s
How should we respond to regulatory bodies when our organization is governed by specific rules and guidelines?
Video time: 03m 27s
How does privacy affect company policies on business communication? What steps can be taken to keep digital and paper documents secure?
Video time: 04m 04s
What are the most important principles to remember in business writing? What emerging trends should we pay attention to?
Video time: 04m 22s
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