About this lesson
Learn how to identify underlying issues in conflicts and explore some problem-solving techniques to effectively resolve them.
Download this lesson’s exercise file.Identifying Underlying Issues and Problem-Solving Techniques
Identifying Underlying Issues and Problem-Solving Techniques
In this lesson, we discuss how to identify underlying issues in conflicts and explore problem-solving techniques for effective conflict resolution.
Distinguishing Between Positions and Interests
Positions are what people specifically ask for, while interests are the deeper reasons behind those demands. Figuring out the underlying interests helps you get to the heart of the conflict and come up with better solutions.
Uncovering Hidden Agendas and Root Causes
- Ask open-ended questions to get the other person to open up about their concerns.
- Listen actively, showing care and understanding.
- Reflect on past experiences and consider similarities or common patterns.
Problem-Solving Techniques in Conflict Resolution
Use problem-solving techniques like brainstorming once you've identified underlying interests and issues.
Brainstorming and Creative Problem-Solving
- Encourage open-mindedness and welcome all ideas without judgment.
- Focus on generating a large quantity of ideas.
- Evaluate ideas after the brainstorming session is over.
Evaluating and Selecting the Best Solutions
Evaluate each option based on factors like feasibility, effectiveness, and potential impact. Select the best solution or combination of solutions that address the needs and interests of all parties involved.
Implementing and Monitoring Agreed-Upon Solutions
- Create a clear action plan outlining steps, responsibilities, and deadlines.
- Monitor progress and effectiveness of the solution, adjusting the plan as needed.
- Communicate regularly with all parties involved to ensure transparency and accountability.
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