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Quiz
1
Beginner
What must you have when you interact with your customers?
A pen and paper
A website open
A positive attitude
Don’t know
2
Beginner
A __________ mindset will help you have a positive attitude and deliver excellent customer service.
Thankful
Determined
Focused
Don’t know
3
Beginner
What does the acronym S.E.C. stand for?
Smile, Eye Contact, Comment/Compliment
Smile, Eat, Correct
Smile, Eye Contact, Clarify
Don’t know
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