Subscriber only lesson.
Sign up to this course to view this lesson.
Questions lay the foundation for your interaction with the customer.
When to use
To understand your customer, always ask intelligent questions.
The best way to understand somebody is to ask questions. Good customer services comes with following the 80/20 rule. Listening 80% of the time and talking 20% of the time to your customers.
Some excellent questions to use when talking with customers are the following:
- “Thank you for choosing (Company Name), my name is (Your Name), how can I help you today?” This is a great greeting to a customer. It sets a positive tone and asks them a question.
- “So I can take excellent care of you, can you tell me what happened?”
- “How can I make this right for you?” or “What can I do to fix this for you?” 9 out of 10 unhappy customers will calm down if you ask a question that shows you care.
Lesson notes are only available for subscribers.