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1. What should you say when answering a customer's phone call?
Thank you for dialing (Company Name). How can I help you today?
Thank you for calling (Company Name). How can I help you today?
Thank you for choosing (Company Name). How can I help you today?
2. So I can take __________ care of you, can you tell me what happened?
3. When dealing with an upset customer what should you always say to them?
“How can I make this right for you?”
“I can have my manager get back to you.”
“All I can do for you is…”
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