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What should you say when answering a customer's phone call?
Thank you for choosing (Company Name). How can I help you today?
Thank you for dialing (Company Name). How can I help you today?
Thank you for calling (Company Name). How can I help you today?
So I can take __________ care of you, can you tell me what happened?
When dealing with an upset customer what should you always say to them?
“I can have my manager get back to you.”
“All I can do for you is…”
“How can I make this right for you?”