Quiz

  1. 1
    Beginner

    Listen to EXACTLY what the CUSTOMER wants (not what you want) and take __________ if necessary.

  2. 2
    Beginner

    ___________ listen to what the customer is saying – do not get caught thinking ahead to formulate your response.

  3. 3
    Beginner

    What can you say to acknowledge your clients and let them know that you are actively listening?