Back to lesson
1. What can you say to the customer to reassure them?
“I am here now and promise to take excellent care of you.”
“If we can’t get this problem solved we’ll call my manager.”
“I don’t know if I can help, but I’ll do my best.”
2. Why is it important to reassure the customer?
So that the customer looks at you as the expert.
So that the customer knows you are there to serve them and take care of them.
So that you can get a tip at the end of the transaction.
3. Finish this sentence: “I will do everything I can to make sure you leave ___________.”
Back to the top
© 2017 GoSkills Ltd.
Skills for career advancement