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Quiz
1
Beginner
What can you say to the customer to reassure them?
“If we can’t get this problem solved we’ll call my manager.”
“I don’t know if I can help, but I’ll do my best.”
“I am here now and promise to take excellent care of you.”
Don’t know
2
Beginner
Why is it important to reassure the customer?
So that the customer knows you are there to serve them and take care of them.
So that you can get a tip at the end of the transaction.
So that the customer looks at you as the expert.
Don’t know
3
Beginner
Finish this sentence: “I will do everything I can to make sure you leave ___________.”
Happy
Satisfied
Asap
Don’t know
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