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1. What can you say to the customer to reassure them?
“I don’t know if I can help, but I’ll do my best.”
“If we can’t get this problem solved we’ll call my manager.”
“I am here now and promise to take excellent care of you.”
2. Why is it important to reassure the customer?
So that the customer looks at you as the expert.
So that you can get a tip at the end of the transaction.
So that the customer knows you are there to serve them and take care of them.
3. Finish this sentence: “I will do everything I can to make sure you leave ___________.”
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