About this lesson
You will learn the importance of speed in responding to your customers.
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The speed in which you respond to your customers is very important when it comes to providing excellent customer service.
When to use
Always respond quickly to your customer to show them that their request is important.
Show the customer that their request is important and take action right away (send an email, make a phone call, begin working on a solution).
78% of consumers have bailed on a transaction or NOT made an intended purchase because of poor customer service.
Say the following things so customers feel that quick response:
- “I will take care of this for you right away.”
- “We will have this resolved for you ASAP.”
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