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1. When should you begin working on solving the customer's challenge?
After 5-10 minutes so the customer can calm down.
Once you have proper approvals.
2. What percent of consumers have bailed on a transaction or NOT made an intended purchase because of poor customer service?
3. What should you say to the customer when you are working on solving their challenge?
“We will have this resolved for you ASAP.”
“We will get this resolved for you as soon as I get back from break.”
“We will do our best to get this resolved for you.”
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