Quiz

  1. 1
    Beginner

    If you have a customer that makes a request that you cannot accommodate, what do you say to them?

  2. 2
    Beginner

    If your customer is upset about a situation that your colleague created, what should you say to the customer?

  3. 3
    Beginner

    When someone else besides yourself in your company is responsible for creating a challenge for a customer, how should you start your response?