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1. Why is it important to put yourself in the customer’s shoes when they have a challenge with you or your company?
To show the customer that you know what you are doing.
To help you make better decisions in solving their challenge.
To make sure the customer is not taking advantage of your company.
2. Which of the following phrases will help you show empathy for a customer?
“I would feel the same way...”
“I know, but rules are rules.”
“I get it, me too…”
3. What are 2 simple words to help show empathy for customers in any situation?
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