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1. Why is it important to put yourself in the customer’s shoes when they have a challenge with you or your company?
To make sure the customer is not taking advantage of your company.
To show the customer that you know what you are doing.
To help you make better decisions in solving their challenge.
2. Which of the following phrases will help you show empathy for a customer?
“I would feel the same way...”
“I get it, me too…”
“I know, but rules are rules.”
3. What are 2 simple words to help show empathy for customers in any situation?
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