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Quiz
1
Beginner
What is the best way to show concern for your customers?
Eye contact
To put your arm on their shoulders.
Verbal communication
Don’t know
2
Beginner
Which of the following phrases will help you show concern for your customer?
“I will make sure that we get you taken care of.”
“My supervisor will make sure you get taken care of."
“My manager is usually concerned about these types of things. He’ll get back to you when he has a moment.”
Don’t know
3
Beginner
How can you show concern for your customer using nonverbal communication?
Vocal tone
Smile
Facial expression
Don’t know
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