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Quiz
1
Beginner
Why should you repeat the customer's request word for word?
To show that you are caring
To show that you are listening
To show that you are building rapport
Don’t know
2
Beginner
Why is it important to clarify with the customer?
To ensure that the client knows exactly what they want
To make yourself appear more professional
To ensure you are working to solve the customer’s actual challenge
Don’t know
3
Beginner
What could you say to your customer to clarify?
“I’ll get working on this ASAP and check in with you later to see if we are getting close to what you need.”
“Is there anything else you would like?”
“So to confirm, you would like…”
Don’t know
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