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1. Repeat the solution and all of its ___________ to the customer.
2. Why is it important to repeat the solution to the client?
To ensure you are not wasting time solving the wrong issue
To ensure that you are providing a solution that is satisfactory to the client
To help save money for the company
3. What can you say to the client to clarify the solution you are providing?
“Which solution works best for you? ”
“Is there anything else I can do for you?”
“So to confirm we will be providing (solution)...”
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