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1. What can you use to anticipate your customer’s future needs?
Name and phone number
Companion products and location
The customer's profile and buying history
2. What can you offer your customers to enhance their experience, product or service?
3. Which one of these is an example of how to anticipate your customer’s needs?
Recommend discounted and quality products or services that may fit their needs
Recommend new and improved competitor products or services that may fit their needs.
Recommend new and improved products or services that may fit their needs
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