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1. What should you do after each interaction with a customer?
Ask yourself if you wowed the customer and rate your performance from 1-10
Be glad that it is over and you don’t have to do anything else
Ask a colleague or team leader if you wowed the customer
2. If you didn’t wow a customer, what should you do?
Ask yourself what you could have done to make the experience better, faster, and friendlier
Ask yourself if you could improve the experience
Chalk it up to a bad customer
3. If you’ve reached a point where you rate your service highly 9 times out of 10, what should you do?
Realize that this is the best you can be
Be proud of yourself for your good record
Keep pushing to provide the best service possible through continuous improvement
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