About this lesson
In this video you will learn what to do in a follow up phone call with a prospect that did purchase, and how to get a referral from clients and prospects alike.
Download this lesson’s related exercise files.Phone Call Follow Up 2 - Customer Care Call.docx
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Phone Call Follow Up 2 – Customer Care Call
Whether you close the sale or you don’t, you still need to follow up. You can follow up through a phone call, email or direct mail.
When to use
As a sales person, you always need to follow up with the client. When the client purchases from you, follow up with them and make sure they are happy.
When the sale closes, you still need to follow up. You need to make sure that the client is happy with their decision.
If you close the sale, you need to do the following on your phone call follow up.
- Ask if the client is happy with their purchase and future pace. Future pace is asking them about what they will do with your product or service in the future.
- If the client is happy, ask them for a referral.
- Thank the client for their business and reassure them that you are there to serve them if they have future questions or needs
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