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1. Why make a follow up phone call even after closing the sale?
Make sure they are happy and thank them for their business.
There is more potential for sales. Ask for a referral.
Make sure they received the bill.
2. When making the follow up call, make sure to…
Remind them of who helped with the purchase and let them know they’ll be getting a bill soon.
ask if they are happy with their purchase. Reassure them you are available for any further assistance. Make another follow up call to ask them for a referral and let them know who your back up person is.
ask if they are happy with their purchase and future pace. Reassure them you are available for any further assistance. Ask for a referral, and thank them for their business.
3. If the person did not buy…
Ask for a referral!
Ask if they’d like to speak to your manager.
Ask if they’d like to try a different sales person.
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