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1. Why make a follow up phone call even after closing the sale?
Make sure they are happy and thank them for their business.
Make sure they received the bill.
There is more potential for sales. Ask for a referral.
2. When making the follow up call, make sure to…
ask if they are happy with their purchase. Reassure them you are available for any further assistance. Make another follow up call to ask them for a referral and let them know who your back up person is.
ask if they are happy with their purchase and future pace. Reassure them you are available for any further assistance. Ask for a referral, and thank them for their business.
Remind them of who helped with the purchase and let them know they’ll be getting a bill soon.
3. If the person did not buy…
Ask if they’d like to speak to your manager.
Ask if they’d like to try a different sales person.
Ask for a referral!
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