About this lesson
These email correspondence tips are good reminders of online professionalism when using CC lines, importance flags and tone.
Download this lesson’s exercise file.Email Dos and Don’ts.docx
Email Dos and Don'ts
These email correspondence tips are good reminders of online professionalism.
When to use
Every time you are drafting an email, especially in a corporate environment.
DO: Use proper punctuation and grammar when corresponding in a professional environment
Don’t: abbreviate your words like texting, b4 u go thr, rembr u have a job 2 do
DO: consider the tone of your words (humor, sarcasm, anger) and remember they are affected by the recipient’s impression of that tone
So Don’t: TYPE IN ALL CAPS (it appears you are yelling)
And Don’t: Use foul language, it will haunt you and make a terrible impression of your professionalism
DO: use proper letter format when corresponding in a business environment.
A good review course is “Writing Effective Business Communications”
DO: remember your audience and keep your correspondence short and to-the-point. Long letters give you more time to say something wrong or give the wrong impression
Don’t, and I mean NEVER: send personal or private correspondence within a corporate environment. Everything you put in writing will be kept forever whether you like it or not.
Words of advice:
If you have to write a powerful email, which sometimes there is no way around it, don’t fill in the To: line until you’ve had plenty of time to think and re-think the message. Then there is no way the email will get sent until it is addressed. Sometimes, just pick up the phone and talk to the other person.
Lastly, Don’t overuse the High Importance and Read Receipt buttons
DO use spellcheck: “Review”, “Spelling and Grammar”
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