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1. Quality Control and Quality Assurance practices can be summarized in what two phrases?
“On time and on budget,” and “If it isn’t broken, don’t fix it”
“Do things right” and “Do right things”
“Zero Defects” and “Zero Tolerance”
2. A commonly used Quality Control tool is the cause and effect diagram – sometimes referred to as a fishbone diagram. What information does this tool provide?
Actual root causes of a problem.
A time phased diagram of the problem structure showing when the problem started and the effect it is having.
Potential root causes for a problem.
3. Quality Assurance practices and principles are focused upon what aspect of project management?
The project results.
The project management methodology.
The project plan.
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