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1. Quality Control and Quality Assurance practices can be summarized in what two phrases?
“Do things right” and “Do right things”
“On time and on budget,” and “If it isn’t broken, don’t fix it”
“Zero Defects” and “Zero Tolerance”
2. A commonly used Quality Control tool is the cause and effect diagram – sometimes referred to as a fishbone diagram. What information does this tool provide?
A time phased diagram of the problem structure showing when the problem started and the effect it is having.
Potential root causes for a problem.
Actual root causes of a problem.
3. Quality Assurance practices and principles are focused upon what aspect of project management?
The project results.
The project plan.
The project management methodology.
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