Remote Work Communication Skills

Introduction Free lesson 1 lesson

1 lesson

Introduction to the Course Free

Welcome from the instructor

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01m 18s

Online Meeting Basics Free lesson 4 lessons

4 lessons

Setting the Meeting Objective Free

Defining the purpose of your meeting makes it relevant and interesting for everyone involved.

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03m 04s

Video Conference Meetings vs. Other Meetings

Let's discuss the similarities and differences between video meetings and in-person meetings.

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Online Video Conferencing Is Just One More Simple Tool for Communicating

You don't need special knowledge to be an effective communicator in online meetings.

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You Must Learn How Your Platform Works BEFORE The Conference Starts

Try out online platforms before you use them the first time.

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01m 51s

Look Your Best On Camera 4 lessons

4 lessons

Don't Hide Behind Slides - Show Your Face On Camera

Plenty of people don't want to turn on their camera, but video has so many advantages that will help you connect with your audience.

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03m 36s

Follow These Tips To Look Your Very Best on Camera for Your Next Meeting

Consider these easy-to-follow tips as you prepare to speak on camera to improve how you look - and your confidence.

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04m 38s

How to Look Comfortable and Relaxed on Camera

Should you sit or stand? What should you do when you're not speaking? Follow these tips to be prepared for your next online meeting.

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04m 33s

This Is What You Should Wear for a Video Conference

What you wear can impact how you look on video, so consider this advice for how to dress.

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Set Up Your Video and Audio Free lesson 5 lessons

5 lessons

Avoid These Common Blunders at All Costs

Preparation can turn your online talk into a success, even while at home.

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Solutions for Your Backdrop

Select something that is simple and doesn't confuse your audience.

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02m 33s

What's the Best Camera and Microphone for Online Meetings? Free

You have plenty of options for technology, but it's how you use them that matters most.

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02m 52s

Speakers, Headphones, Earpieces, and More

Use technology to improve your experience while conducting online presentations.

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Use the Best Possible Internet Connection Possible

Conducting a successful online meeting means devoting your bandwidth - and attention - to the task at hand.

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02m 23s

Online Presentation Success 7 lessons

7 lessons

Fundamentals of Effective Online Presentations

If you follow these rules for online talks, you will get the results you want every time.

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05m 42s

Tips for Using Visuals In Online Meetings

Make your presentation come to life with effective visuals by planning in advance.

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03m 11s

What If I Am Not Hosting the Online Meeting But Might Have to Speak?

Be prepared to speak - and make a positive impression - no matter how much you might have to say.

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02m 12s

A Last Minute Checklist for Video Presentations

Follow these steps before you start to ensure your presentation goes smoothly.

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05m 21s

Why You Should Not Memorize Your Speech

Should you memorize your speech? And how long should your speech last?

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How to Ensure Your Voice is the Best It Can Be

Consider these tips when attempting to improve how your voice sounds in any online talk.

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Ways to Reduce Background Noise and Distractions

How can you eliminate noises and distractions during your online calls?

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02m 24s

Phone Fundamentals 8 lessons

8 lessons

How to Look and Sound Great on Business Calls

Understanding how to use the phone for business is vital for effective communication with customers and clients.

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Why Your Phone is the Best Secret Business App Ever

A phone call is essential for communicating the most important, critical information.

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02m 32s

Planning your Successful Phone Environment

What to do about noisy offices, talking while driving, using speakerphones, and more.

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Final Preparation for Your Successful Phone Meeting

Doing preparation before an important call will allow you to address important points and take notes effectively.

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Making Sure Your Phone Passes Your Friend Test

Calling a friend with your phone will answer important questions about voice and reception quality.

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03m 28s

Planning for Winning Conference Calls

How to make the most of any conference call, from preparing an agenda to note taking.

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Placing Phone Calls Like the Consummate Professional

Put people at ease with the best kind of introduction over the phone.

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Never Wake Up a Client in the Middle of the Night

Time zone - and cultural - differences will inform you as to the best time and method of communicating.

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Answering and Talking on the Phone 9 lessons

9 lessons

Answering the Phone so Everybody Knows You are Ready for Business

What's the best way to answer the phone if a customer or colleague is calling?

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Your Clients Will Never Think You are Screaming At Them Again

Noise from a busy location - or from eating and drinking - can disrupt your important phone call.

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Knowing How to Sound Your Very Best - Every Time

Follow these tips when talking on the phone to improve your tone and ability to communicate.

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Being a Professional to Every Generation, Regardless of Your Own Preferences

Your customers will often represent a variety of generations, so don't ignore the differences in their communication preferences.

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Setting Up Your Voicemail for Success

Follow these tips to ensure you will be successful when working with customers over voicemail.

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Voicemail That Soothes, Not Angers

Consider these tips to ensure your voicemail will be welcoming and effective for any business calls.

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How to Leave Voicemail Messages to Ensure Success

Here's a template for what to say in a voicemail that provides all the information they need.

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Take 1, Take 2, Take 3 Until You Get It Right

Many voicemail systems allow you to re-record your message - take advantage of the opportunity.

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Making Your Phone Disappear At the Perfect Moments

One of the most powerful signals you can send to a client, customer, or prospect is to shut your phone off.

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