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1. In an uncertain or ambiguous situation, what must a team leader do to avoid delays?
Focus on the team goal and not the uncertainty.
Consult with senior management to determine the best course of action.
2. What is an appropriate technique for a team leader to use to manage distractions causing delays that originate from external sources?
Set an example for the team by ignoring the distraction and trust that it will soon go away.
Shield the rest of the team from the source of distraction and the team leader deals directly with it.
Call a break and discuss the situation with the team and the source of distraction.
3. How does multi-tasking cause delays?
Multi-tasking ignores priorities, so high priority tasks are not done first.
A new task is started before the first is finished and other tasks that are dependent upon the first task are then delayed waiting for the individual to come back to finish the first task.
Multi-tasking does not cause delays; rather it accelerates work because more tasks can be moving forward at the same time...
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