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1. What are two of the core characteristics of team communication on a high performing team?
It is written and verbal – team members use all forms of communication.
It is formal and auditable – team members are careful about what they say and how they say it.
It is inter-personal and inescapable – team members regularly communicate with each other.
2. What is a factor that can limit the communication options available to a team?
Whether the team is co-located or virtual.
The number of people on the team.
Whether a team is a project team or a functional business team.
3. What types of comments or questions should be avoided when attempting to keep a team member from becoming emotional?
Avoid questions that deal with objective facts such as when or where something happened.
Avoid comments that focus on the person’s identity characteristics or that makes assumptions about morals.
Avoid comments about the distressing issue; instead change the subject to a more pleasant one.
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