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What are two of the core characteristics of team communication on a high performing team?
It is written and verbal – team members use all forms of communication.
It is formal and auditable – team members are careful about what they say and how they say it.
It is inter-personal and inescapable – team members regularly communicate with each other.
What is a factor that can limit the communication options available to a team?
The number of people on the team.
Whether a team is a project team or a functional business team.
Whether the team is co-located or virtual.
What types of comments or questions should be avoided when attempting to keep a team member from becoming emotional?
Avoid comments that focus on the person’s identity characteristics or that makes assumptions about morals.
Avoid comments about the distressing issue; instead change the subject to a more pleasant one.
Avoid questions that deal with objective facts such as when or where something happened.
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