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1. Three of the challenges when leading virtual teams are Collaborative leadership, Commitment, and Conflict resolution. What are the other two?
Communication and Motivation.
Communication and Control.
Planning and Budgeting.
2. When leading a geographically dispersed team, what activities should be over-resourced?
Budgeting and scheduling.
Quality control and contracting.
Communication and integration.
3. When leading a virtual team, influencing competencies are very helpful. What does the influencing competency “Engage with emotional intelligence” mean?
Empathize with team members. Do not criticize or judge any of their team actions; rather encourage them by acknowledging what they did well.
Use your emotions to convey approval, anger, or concern to the virtual team member.
Recognize your own and other emotions while communicating. Focus on facts to minimize the effects of emotions and listen closely to gain understanding beyond the words being used.
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