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1. The Shewhart cycle describes a team approach for continuous improvement. What are the stages in the Shewhart cycle?
Goals, Roles, Processes, Inter-personal Relationships.
Define, Measure, Analyze, Improve, Control.
Plan, Do, Study, Act.
2. What is one of the top ten team leadership mistakes?
Follow the Money – failing to maintain cost controls on team activity.
Absence of Interaction - failing to hold regular team meeting.
Dirty Delegation – delegating an activity to a team member and then micro-managing that effort.
3. When considering followership patterns, how should a team leader change the way they interact between active followers and passive followers?
Active followers need focus and passive followers need encouragement.
Active followers need goals and passive followers need tasks.
Active followers need authority and passive followers need accountability.
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