We collect personal information about users in order to provide GoSkills software services and to interact with and respond to users and also to businesses/organizations that GoSkills is provided to on a business/organizational basis.
Examples of such personal information include information provided when you fill in forms on our website to register to use it, subscribe to our courses, answer tests and quizzes, post material, enter promotions, report problems with the site, request further services, etc. If you contact us, we may keep a record of that correspondence.
You are encouraged to review and update your personal information, as appropriate, at any time.
In addition, for the purpose of analyzing user trends and internet traffic (see the section about cookies and measuring website traffic below), we may collect details of your visit to our website, information about your computer, Internet Protocol (IP) address, operating system and browser, etc.
We reserve the right to collect any other information at our discretion, and to notify users of news and other important information via email.
Confidentiality and security
Except as explicitly detailed below under “Data processors”, we will not disclose your personal information to third parties unless:
- you authorize us to, or
- we are required to by law, or
- when the GoSkills certificate authenticity verification process necessarily reveals your certificate details to someone who knows your name and certificate verification number, or
- you participate in the referral program (your preferred name will be shown to the person who referred you).
We strive to keep users’ personal information as secure as possible. However, as it’s impossible for any exchange of data to be completely secure, all transmissions of data are at users’ own risk.
Cookies and measuring website traffic
We use Google Analytics and related tools to analyze how the GoSkills website is used. Google Analytics uses what are known as ‘cookies’: text files placed on users’ computers to collect standard internet log information and visitor behavior information in an anonymous form. Cookie information is transmitted to Google and used to evaluate and to produce statistics about website activity.
HotJar is used to analyse and improve the user experience (US customers only).
We will not use such tools to track or collect any Personally Identifiable Information (PII) of visitors to our website. We will not associate any data gathered from our site with any PII from other sources, unless you explicitly submit that information via a fill-in form on our website.
GoSkills uses the following data processors under contract to GoSkills for the services indicated, which may reasonably be expected to have technical access to PII.
- Microsoft Azure is used to provide secure and robust platform-as-a-service. Data is stored indefinitely and used for the purposes described in this policy.
- Atlassian Trello and Slack are used for user support.
- HubSpot is used to support sales and marketing processes.
- Twilio SendGrid is used to send emails and perform email validation.
Any content that you upload to the GoSkills LMS will be made available to members of your business/organization only – such content will not be provided to any other customers of GoSkills.
If you accept an invitation from a business/organization, or redeem a coupon issued to your business/organization, business/organization administrators will have access to your user profile, courses, progress, certificates and other activity, regardless of whether those courses were paid for by the business/organization. If you would prefer that your business/organization does not see information about those courses for which the business/organization has not paid, you may use multiple GoSkills accounts, with separate email addresses for different courses.
General Data Protection Regulation (GDPR)
The EC issued a formal decision recognizing New Zealand’s legal standards as being sufficient for Article 25(2) of European Union (EU) Directive 95/46/EC: that is that New Zealand’s law provides an “adequate level of data protection”. The shorthand often used is that New Zealand has “EU adequacy” or is “an adequate third country”. While GoSkills’ compliance with New Zealand’s privacy legislation is therefore sufficient, it is expected that New Zealand’s privacy legislation will continue to be developed and align more and more closely with the GDPR. GoSkills will continue to improve its alignment with the principles of both New Zealand legislation and the GDPR.
Links to other sites
GoSkills contact information
If you have any questions or concerns about this policy, please contact:
172 Owhiro Bay Parade
Phone: +1 650 822 7732
Changes to this policy