Business Etiquette for the Modern Workplace
Business Etiquette for the Modern Workplace
Skills you’ll gain
In today’s fast-paced, technology-driven workplace, you may feel overwhelmed when figuring out how to conduct yourself in professional situations. There’s a lot to consider, but by learning the principles of positive professional behaviors, you’ll be able to build a more harmonious, productive work environment and a successful career.
In this course, your instructor, Nisha Trivedi, a certified business etiquette trainer, draws material from her diverse professional experiences to train you on how to make introductions, communicate effectively across various mediums, improve productivity while remote working, handle social business interactions smoothly, tackle difficult interpersonal situations on the job, and ensure a strong reputation online.
After taking this course, you’ll be equipped to build strong business relationships and ready to create a better organizational culture.
Syllabus
Download syllabus-
1
Introducing yourself properly Introductions can be overwhelming, but they can made easier with step-by-step instructions. 1m
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2
Getting names right To make a good first impression, you need to get people's names right. 2m
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1
Communication best practices Applying key principles of business communication can turn you into a skilled, tactful communicator. 2m
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2
Email communication Email communication can be tricky since you have to use words to convey information and tone. 3m
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3
Conference calls Have you ever been frustrated during conference calls due to poor communication? 2m
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4
Appearing on video During video calls, maintaining a professional appearance ensures a good impression. 2m
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5
Texting appropriately Texting is a medium ripe for misunderstanding and miscommunication, which makes it especially challenging to use at work. 2m
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Breaking into groups Have you ever attended an event where you didn't know anyone, and wondered how to break in? 2m
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2
Networking dilemma Ending a conversation can feel awkward, but it's often necessary to maximize your networking. 2m
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3
Thanking your host It's important to thank the host of a professional event to build and maintain a good relationship. 2m
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1
Being polite but direct Given the wide range of tricky interpersonal situations you may encounter at work, it's important to have overarching strategies for handling them. 2m
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2
Negotiating back-to-back meetings When your schedule is full of back-to-back meetings, it's important to minimize disruption for yourself and others. 2m
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3
Responding to rude attendees A disruptive meeting attendee can affect the tone of a meeting, but it's best not to fuel the fire. 3m
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4
Inconsiderate office behaviors A professional appearance and actions are crucial for making a good impression. 2m
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Considerations before posting Using social media appropriately maintains a strong reputation for you and your organization. 2m
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2
Using LinkedIn wisely Through LinkedIn, you can create a positive professional impression online - if you use it wisely. 2m
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3
Social media channels There are clear do's and don'ts when communicating on social media channels when you're in a professional capacity. 2m
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1
Doing your best Thanks for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Nisha Trivedi
Nisha trains individuals and companies in sound business etiquette practices to help them maximize their success. As an MBA admissions consultant, Nisha has coached many Gen Z applicants to present themselves effectively. She has been quoted in Bloomberg and the New York Post and authored the LinkedIn Learning course "Business Etiquette for the Modern Workplace."
Nisha has worked in various organizations across industries, including consumer products and professional services. She earned an MBA from the University of Michigan Ross School of Business and a BA in Communication from the University of Pennsylvania.
Nisha Trivedi
Business Etiquette Trainer
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
