Surviving Burnout in Customer Service
Surviving Burnout in Customer Service
What you’ll learn
Skills you’ll gain
Managing feelings of burnout is crucial for the well-being of customer service employees and the overall quality of service they provide. In this course, seasoned customer service and customer experience expert Michael Dixon will guide you through strategies to build your resilience against burnout. After completing this course, you'll be able to assess, mitigate, and manage burnout-related challenges effectively.
Syllabus
Download syllabus-
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Understand burnout in customer service In order to begin addressing burnout in customer service, it's important to be able to recognize the signs and triggers of burnout. 2m
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Build self-awareness Building self-awareness enables you to understand your emotional responses, triggers, and limitations, providing a foundation for effective burnout prevention and management. 2m
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Use goals to combat customer service burnout As you begin exploring strategies to manage burnout in customer service, it's important to set goals so you can track your progress and ensure you're effectively working through feelings of burnout. 2m
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Set boundaries in customer service Effective communication of boundaries is essential for creating mutual understanding with customers and colleagues, reducing misunderstandings, and minimizing stressors that contribute to burnout. 2m
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Reassert your boundaries as needed Reasserting boundaries when necessary is key to maintaining their effectiveness in protecting you from burnout. 2m
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Use feedback for customer service improvement Gathering feedback regularly is a practical way to get ahead of conflicts. 2m
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Recognize signs of customer conflict Recognizing early signs of conflict allows you the opportunity to address issues before they escalate, minimizing workplace tension, and ultimately reducing the risk of burnout. 2m
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Implement conflict resolution strategies Being able to resolve conflicts effectively can prevent prolonged stress that can lead to burnout. 2m
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Create a supportive culture Your workplace culture plays a huge role in how you manage burnout. 2m
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Build a support system Building a support system is crucial for preventing and mitigating burnout in customer service. 2m
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Check in with yourself regularly Regular self-assessment allows you to monitor your mental and emotional well-being, identify early signs of stress, and take timely actions to address and alleviate potential issues. 1m
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Practice stress reduction strategies We've all been there - the customer who just can't seem to be satisfied or the phone call that never seems to end. 1m
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Create a career journey map Creating a Career Journey Map is essential for navigating your customer service career effectively. 2m
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Facilitate career conversations Facilitating Career Conversations is key to finding your way in your career and keeping burnout at bay. 2m
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Begin building your resilience Thank you for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Michael Dixon
Michael has nearly two decades of experience in Customer Service, Call Center Operations, and Customer Experience (CX). He has worked with industry giants and believes the customer experience is crucial in brand preference. As Sr. Director of Customer Experience at L.A. Metro, he focuses on enhancing ridership by completing numerous CX projects. He also teaches business courses as an Adjunct Professor at local colleges.
Michael Dixon
Customer Service Leader and Instructor
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
