Avoid Conflict Before It Starts
Avoid Conflict Before It Starts
What you’ll learn
Skills you’ll gain
Is your team struggling with unnecessary conflict that affects productivity and morale? In this course, Chinasa Elue, PhD, shares proactive strategies for preventing conflict before it arises. Learn how to recognize early signs of tension, address unmet needs, build effective communication techniques, and create a conflict prevention plan. After this course, you'll be ready to prevent conflict and foster a positive, productive work environment.
Syllabus
Download syllabus-
1
Set clear expectations and align team goals Clear expectations and aligned goals prevent confusion and frustration, minimizing the chances of conflict within teams. 1m
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Foster open and transparent communication Open and transparent communication helps to build trust and prevent miscommunications that can escalate into conflict. 1m
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Build strong collaborative relationships Strong collaboration reduces the likelihood of conflict by creating an atmosphere of mutual respect and understanding. 1m
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Manage tension with de-escalation techniques When tension arises, managing it effectively is crucial to prevent conflict from escalating. 1m
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Recognize verbal and nonverbal conflict cues Recognizing both verbal and nonverbal signs of conflict early is essential to preventing misunderstandings that could escalate into more significant issues. 1m
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Identify unmet needs and expectations causing conflict Unmet needs and unclear expectations are often the root causes of workplace disagreements. 1m
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Track emotional responses to prevent conflict Emotions play a significant role in conflict, and recognizing early emotional responses can help avoid unnecessary escalation. 1m
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Create a conflict prevention plan Having a proactive conflict prevention plan is essential for maintaining a positive and productive work environment. 1m
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Maintain balance with regular employee check-ins Regular check-ins with employees provide an opportunity to address concerns early. 1m
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Keep civility in the workplace Consistently demonstrating civility fosters a respectful and productive work environment, regardless of challenges or disagreements. 1m
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Promote workplace harmony through conflict prevention Thank you for watching this course! 1m
Certificate
Certificate of Completion
Awarded upon successful completion of the course.
Instructor
Chinasa Elue, PhD
Dr. Elue is a dynamic speaker, leadership consultant, professor, and grief coach. She provides strategic coaching and consulting to help organizations navigate change with empathy and resilience. An associate professor at Kennesaw State University, she also hosts the Grieving in Color Podcast, guiding conversations on grief and loss. Her work has been featured in USA Today, Better Homes & Gardens, and the Institute of Coaching. Dr. Elue holds a doctorate in educational leadership from Clemson University.
Chinasa Elue, PhD
Professor, Speaker, Leadership and Grief Expert
Accreditations
Link to awards
How GoSkills helped Chris
I got the promotion largely because of the skills I could develop, thanks to the GoSkills courses I took. I set aside at least 30 minutes daily to invest in myself and my professional growth. Seeing how much this has helped me become a more efficient employee is a big motivation.
