Brett Frazer

Brett is a Customer Experience and Business Development Executive, with 24 years in customer experience, leading teams and organizations delivering world-class operations. As the Lead Consultant for Arise Virtual Solutions' Customer Engagement and Experience consulting, he enables organizations at any stage and vertical to deliver value to their customers and employees through intentional customer engagements.

He is also a Co-Founder of Service Matters LLC, a Customer Experience Think Tank, and developer and author of “The 5 As of Successful Customer Engagement”, the Next Generation Human Interaction Framework (TM).