About this lesson
The most successful salespeople always follow up. In this video you will discover the strategies to follow up with and clients who have purchased via email and get referrals.
Download this lesson’s related exercise files.Email Follow Up 2 – Customer Care Email.docx
56.1 KB Email Follow Up 2 – Customer Care Email - Solution.docx
Email Follow Up 2 - Customer Care Email
Whether you close the sale or you don’t, you still need to follow up. You can follow up through a phone call, email or direct mail.
When to use
As a sales person, you always need to follow up with the client. If you tried by phone and didn’t reach the client, follow up with an email.
If you had a failed attempt at reaching the prospect on the phone, always follow up with an email.
In the email follow up when you have made the sale, you want to do the same things you do on the phone.
- Thank the client for their business.
- Ask the client for a referral. “Who else do you know you may benefit from my services?” You can put this in the P.S. of your email signature. That way it is always there.
- Reassure the client that you are there when they need you to take excellent care of them.
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