Careers
GoSkills is an online education company dedicated to providing high quality courses and an easy-to-use learning platform. We are continuously experimenting to improve the user experience and improve our attractiveness to consumers and businesses. Our team is distributed from Hong Kong to New York, either working from home or co-working spaces.
Open positions
Customer Experience Tester
Do you like to figure things out? Are you curious, detailed and quality minded? As a Tester at GoSkills, you’ll work directly with talented designers and developers on a product used by thousands of people around the world.
Customer Experience Tester
Do you like to figure things out? Are you curious, detailed and quality minded? As a Tester at GoSkills, you’ll work directly with talented designers and developers on a product used by thousands of people around the world.
Skills
- You have excellent analytical skills - you like to find and solve problems. You would make an excellent detective.
- You are thorough
- You have excellent attention to detail
- You have a knack for good customer and user experience on web and mobile applications
- You can write clearly and concisely, with an excellent ability to describe bugs, events and processes
- You have expert communication skills - you can communicate with developers, designers, marketers and stakeholders easily
- You are willing to learn and develop your skills
- You have good interpersonal and relationship-building skills
- You are proactive, and have strong drive and initiative
- You’re a team player but can also work independently
- You’re eager to roll up your sleeves to DIY and have a strong desire to achieve great outcomes.
- You are comfortable working autonomously, in an environment that doesn’t have strict processes. When something needs to get done, you get it done.
- You have a self-starter mentality, highly curious, comfortable with us releasing new features early and often, and see part of your role as being an advocate for the end-user.
- You have noticed some bullet points have a full stop and others don’t.
What you will do
- Create customer profiles and document all user journeys
- Thoroughly go through each customer journey and document any bugs
- Meticulously describe bugs
- Note any part of the user experience that can be improved
- Ensure the website and new features are implemented according to design specifications
- Suggest ideas to improve the user experience and design of the website
Equipment and office space
For this role you will need to provide your own computer and high-speed internet connection. You can work wherever you like. For online catch-ups, you need a relatively quiet place to work.
Location
Anywhere in the world, but within a workable time zone. Most of your work will be with other GoSkills people in Hong Kong, the US and New Zealand. Most of the developers currently live in New Zealand.
What you get
- Flexibility of work location and hours
- Training on all GoSkills processes and systems
- Ability to work with a fun and international team
- Retreat with the GoSkills team in 2019 in Thailand.
GoSkills at a glance
We are a fun bunch, who communicate daily across time zones and continents, and have a strong culture that reflects the following values.
We are a completely virtual team, with members spread around the globe.
