Frequently asked questions

At GoSkills we want to help you achieve your professional goals. We understand you have a busy schedule and want to make learning more flexible and fun with bite-sized lessons consisting of:

  • Short and engaging 3–6 minute HD videos for all highly relevant course lessons.
  • Transcripts for quick-and-easy reference to everything mentioned in the videos.
  • Reference guides with concise summary of the main points covered in the video.
  • Short quizzes to test your newly acquired skills for each lesson.
  • Course content is available on demand 24/7, so you can learn on-the-go and ‘pause, play or rewind’ to learn at your own pace.
  • Personalized learning – take a quick Skills Test to determine your strengths and areas that need improving, to focus on lessons that are most valuable to you.
  • Game mode is a fun and interactive way to get through the entire course. Simply score 100% in a quiz to unlock the next course lesson.

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You can access the course from any computer, tablet or mobile device with an internet connection. You need a modern browser such as Chrome, Firefox, or Internet Explorer 11. Try our free course modules and you’ll know for sure if your internet setup has the necessary prerequisites.

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For as long as you like! We offer monthly and yearly subscriptions. The course is immediately available when you sign up.

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No, but you can recommend your friends and colleagues sign up for a GoSkills course themselves! They’ll have access to the complete set of course materials whenever they need it.

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Currently only the All Courses bundle is sold as a recurring monthly or yearly subscription. Your subscription will automatically renew every month or year until you cancel it from your dashboard. You can cancel at any time without affecting your existing access.

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Yes, when you complete the course you will receive a verifiable GoSkills Certificate of Completion, which you can add to your CV, resume or LinkedIn profile. If you complete the test and choose to include your test score on your certificate, you will receive a verifiable GoSkills Certificate of Achievement.

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After your certificate has been issued, anyone (e.g. you or an employer) can verify the authenticity of your certificate online by entering your full name and verification number from the certificate.

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You can take a Skills Test before you start your course and another when you finish. In addition, taking a Quiz after each module helps cement your knowledge as you proceed through the course, which also prepares you for your final Exam. You can take unlimited Tests for the duration of your subscription.

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For some of our courses you will need software if you want to practice what you learn. Practice makes perfect!

  • The Excel courses are Microsoft Excel 2016, 2013 and 2010 compliant. Videos are recorded in Microsoft Excel 2016 and 2013 for PC and where the interface is significantly different, Excel 2010 videos are provided too.  
  • The Excel for Mac courses are recorded in Microsoft Excel for Mac 2016.
  • The Pivot Tables course is Microsoft Excel 2013 and 2010 compliant. Video tutorials are recorded in Microsoft Excel 2013 for PC, and where the user interface is significantly different, Excel 2010 videos are provided too.
  • The PowerPoint course is recorded in Microsoft PowerPoint 2016, 2013 and 2010.
  • The Word courses are recorded in Microsoft Word 2016 and 2013.
  • The Outlook course is recorded in Microsoft Outlook 2016.
  • The Publisher course is recorded in Microsoft Publisher 2016.
  • The Access course is recorded in Microsoft Access 2013.
  • The Photoshop courses are recorded in Adobe Photoshop CS5 and CS6.

Don’t have Microsoft Office installed? Microsoft offers a free 30 day trial of Office 365.

Don’t have Photoshop installed? Adobe offers a free 30 day trial of Photoshop.

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Yes, there are GoSkills apps for Microsoft Excel, PowerPoint, Word and Project in the Microsoft Office Store.

  • Access the entire course from within your Microsoft Office program.
  • Quickly search for lessons.
  • Never forget again with free access to reference guides - forever!
  • Compatible with Microsoft Office 2013 and 2016.

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Enter your redemption code at https://www.goskills.com/Coupon to redeem it and sign up or log in to your GoSkills account.

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Please visit our troubleshooting page if you are having difficulty with video playback or technical issues.

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If you have a question, please contact us

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GoSkills for Business is a convenient solution to purchase courses for staff training. Your business will receive discounts for bulk subscriptions, easy deployment and relevant reporting at your fingertips.

If you would like to know more, please fill out the online enquiry form. One of our friendly staff will contact you to discuss your requirements.

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Yes, we offer discounts for bulk purchases. Please contact us for more information.

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If you’ve forgotten your username or password you can get them resent to you.

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