Quiz

  1. 1
    Beginner

    Under what conditions will business processes exhibit variation?

  2. 2
    Beginner

    Who are two of the individuals who formulated the principles of SPC and were among the first to apply them to business processes?

  3. 3
    Beginner

    According to Edward Deming, what percentage of variation is normally due to poor management practices rather than deficient processes, equipment, or people?