Verbal and Nonverbal Cues
Learn what to look for with verbal and nonverbal cues to deliver excellent customer service.
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You should always watch for the verbal and non-verbal cues to better understand your customer.
Picking up on verbal and non-verbal cues allows you to better understand your customer.
Verbal Cues - Listen to and acknowledge things like vocal tone, volume, sighing and word choice.
96% of your unhappy customers won’t tell you they’re unhappy and 91% of them won’t come back, but if you pick up on the cues and make the customer happy it will help.
Non-verbal Cues - Notice and respond to nonverbal cues – body language, frowning, shallow breathing.
Look for the meaning behind the cues and respond appropriately.Login to download
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