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Show Genuine Concern
In this module, you will learn how to create a loyal customer by showing genuine concern for their needs.
When to use
Always shows customers that you care and that you never want them to leave your company.
Really, truly care for your customer. This means that if someone is telling you something you should be actively listening and asking intelligent question and caring about their problem.
Tell the customer things like:
- “I will make sure that you are taken care of...”
- “I will make sure that we get you...”
- “I will make sure that you are (happy, excited, more than satisfied, etc.) with our solution.”
Showing concern will help get those upset customers back down to a more manageable experience.
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