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About this lesson
This section will ensure that you are working to solve the customer’s actual problem, challenge or desire.
Download this lesson's related exercise files.Repeat The Solution - Solution
54.6 KB Repeat The Solution - Solution
Repeat the Solution
This module will teach you how to ensure that the solution you are providing the customer makes them happy.
When to use
Always repeat the solution to ensure that you are working to solve the customer’s actual problem, challenge or desire.
In this video, we will continue talking about clarification. Once you know the customer’s request, you know the customer’s outcome, then it is time to clarify the solution to make sure they leave happy.
Repeat the solution and all of the details to the customers.
Check in with the customer to see their reaction to the solution (verbal and nonverbal cues). Clarify that what you are doing is going to make them happy.
You might say something like “So to confirm we will be providing (solution)…” then ask them “Does this work for you?” or “How do you feel about that?”Login to download
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