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1. What are the best 3 ways to follow up with customers?
Email, text and word of mouth
Text, email and on the phone
Print, radio and tv
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2. What is an example of an excellent follow up question(s) to gauge your customer’s experience with you or your company?
“On a scale from 1-10 how did we do? What would have made it a 10?”
“On a scale from 1-10 how did we do? “Are you satisfied?”
“Did we satisfy you today?”
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3. What are some examples of excellent follow up tools?
Verbal questions, email blast and a raffle
A free gift, thank you card and referral request
A survey, coupon and a comment card
Don’t know
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