Back to lesson
1. What are the best 3 ways to follow up with customers?
Text, email and on the phone
Print, radio and tv
Email, text and word of mouth
2. What is an example of an excellent follow up question(s) to gauge your customer’s experience with you or your company?
“Did we satisfy you today?”
“On a scale from 1-10 how did we do? What would have made it a 10?”
“On a scale from 1-10 how did we do? “Are you satisfied?”
3. What are some examples of excellent follow up tools?
A free gift, thank you card and referral request
Verbal questions, email blast and a raffle
A survey, coupon and a comment card
Back to the top
© 2017 GoSkills Ltd.
Skills for career advancement