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What are the best 3 ways to follow up with customers?
Text, email and on the phone
Print, radio and tv
Email, text and word of mouth
What is an example of an excellent follow up question(s) to gauge your customer’s experience with you or your company?
“On a scale from 1-10 how did we do? “Are you satisfied?”
“On a scale from 1-10 how did we do? What would have made it a 10?”
“Did we satisfy you today?”
What are some examples of excellent follow up tools?
Verbal questions, email blast and a raffle
A survey, coupon and a comment card
A free gift, thank you card and referral request
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