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1. What are the best 3 ways to follow up with customers?
Email, text and word of mouth
Text, email and on the phone
Print, radio and tv
2. What is an example of an excellent follow up question(s) to gauge your customer’s experience with you or your company?
“On a scale from 1-10 how did we do? What would have made it a 10?”
“On a scale from 1-10 how did we do? “Are you satisfied?”
“Did we satisfy you today?”
3. What are some examples of excellent follow up tools?
Verbal questions, email blast and a raffle
A free gift, thank you card and referral request
A survey, coupon and a comment card
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