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About this lesson
In this section you will learn how to “Wow” your customers by providing services that serve them that they may not have even thought of yet.
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Anticipate Customer Needs
“Wow” your customers by providing services that serve them that they may not have even thought of yet.
When to use
You should always anticipate your customer’s needs.
You have to anticipate future customer needs. This is what helps elevate you.
- First, use the customer’s profile & buying history.
- Second, offer companion products or services to enhance their experience, product or service.
- Finally, recommend new and improved products or services that may fit their needs.
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