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Customer service is one of the best ways to distinguish your company from your competition.
Video time: 3m 31s
Most of your clients start their search for your business online and review sites can be a big part of that process.
Video time: 3m 35s
Without customer appreciation, you cannot provide excellent customer service.
Video time: 5m 21s
Excellent customer service starts from the top down – it trickles down from leadership, core values and mission to culture, procedures and empowerment of employees.
Video time: 3m 57s
You need to understand your customer’s psychology in order to provide them with excellent customer service.
Video time: 4m 20s
Your psychology will determine your ability to deliver excellent customer service.
Video time: 6m 20s
Questions lay the foundation for your interaction with the customer.
Video time: 4m 35s
You have to engage your customers and actively listen to what they are communicating.
Video time: 5m 13s
This module covers what to look for with verbal and nonverbal cues to deliver excellent customer service.
Video time: 5m 12s
This section covers how to reassure the customer that you are taking excellent care of them.
Video time: 6m 00s
You will learn the importance of speed in responding to your customers.
Video time: 4m 07s
Here you will learn about positive communication and how to apply it to your customer service skills.
Video time: 5m 46s
You will discover how to trade places with your customer in making decisions that will impact the quality of your interaction with them.
Video time: 5m 15s
You will discover how to relate with your customer and build rapport with them.
Video time: 2m 54s
You will learn how to create loyal customers through showing genuine concern for their needs.
Video time: 3m 01s
This section covers the steps necessary to make sure your customer’s needs are being addressed and solved.
Video time: 3m 41s
This section will help you learn the skills to make sure you are providing excellent customer service by catering to the customer’s wants and needs.
Video time: 4m 09s
This section will ensure that you are working to solve the customer’s actual problem, challenge or desire.
Video time: 2m 50s
In this section you will discover how to provide solutions that exceed your customers’ expectations.
Video time: 5m 44s
In this section you will learn why follow up is important in building a loyal customer base that will never leave you for the competition.
Video time: 5m 52s
In this section you will learn how to “Wow” your customers by providing services that serve them that they may not have even thought of yet.
Video time: 3m 09s
Evaluate the customer’s experience and look for ways to improve the service you provide.
Video time: 3m 19s
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